Frequently Asked Questions
Answers to the questions we hear most often. Still curious? Drop us a note on the contact page.
Ordering & Customization
Each vestment is hand-crafted in our Florida atelier. Typical lead time
is 4–8 weeks from the day measurements are confirmed, depending
on the design and how busy the workshop is. Need it sooner? Mention
your deadline in the order notes — we'll do our best to accommodate.
Yes. Most items support color and trim choices on the product page.
For custom designs — a particular saint icon, special fabric, monograms,
or a different cut — use the
Design a Cover tool or add
details in the order notes at checkout. We'll reach out to confirm
before we start cutting.
Yes — parish sets, choir sets, and seminary orders are welcome.
Contact us with your needs and
timeline and we'll send a quote.
Sizing & Measurements
Use our measurements form
— nine measurements (height, neck, shoulders, sleeve, chest, waist,
garment length, and weight). Each field has a photo showing exactly
where to measure. No account is needed; if you do have one, the
measurements save to your profile automatically.
Whichever you're comfortable with. Toggle the unit at the top of the
measurements form — we accept both.
Each piece is cut from your measurements, so fit issues are rare.
If something is off, send us photos and the affected dimensions and
we'll work with you to alter or remake the piece.
Shipping & Delivery
Anywhere. US orders go USPS Priority Mail (2–3 days). International
orders ship USPS or UPS, whichever is most reliable for your country.
Full breakdown on the shipping page.
Yes — check Express shipping at checkout for an additional $35.
That moves your shipment to USPS Priority Mail Express or UPS Overnight
(US only). Note: this is shipping speed, not production speed; the
garment still has to be made first.
Yes. Customs duties and import taxes are the buyer's responsibility
and are typically collected by the carrier or local customs office on
delivery. The amount varies by country and order value.
Yes — once your order ships we'll email you the tracking number.
Payment & Taxes
Visa, Mastercard, American Express, and Discover — processed securely
through Square. Your card details never touch our servers.
Florida residents are charged 7% sales tax on the order total
(including shipping). Orders shipped to other states or countries are
currently not taxed by us, though international customers may owe
local import VAT/duties on delivery.
Yes. A formatted PDF invoice is emailed automatically as soon as your
order is paid.
Returns & Care
Each piece is custom-made to your measurements, so we generally
don't accept returns for fit. We do accept returns or remakes if
something is wrong on our end (defect, mistake in execution).
Please reach out within 7 days of delivery.
Dry clean only. Avoid prolonged direct sunlight, which can fade gold
and silk threads. Store flat or on a wide padded hanger to keep the
shape and embroidery intact.
About Us
Vestments & Embroidery LLC is based in Longwood, Florida, USA.
Every piece is designed and made in our atelier — nothing is outsourced.
Since 2016 — see the About page
for our story.
Question we missed? Ask us directly
and we'll get back to you within one business day.