Returns & Exchanges

We want you to be fully satisfied with your vestments. Here's how returns and exchanges work.

Returns

You may request a return within 7 days of delivery. We accept returns for both defective and non-defective items:

• If something is wrong on our end — a defect, or a mistake in execution — we will remake the item or issue a full refund, including return shipping. This is our responsibility and we stand behind our work.
• For other reasons — contact us within 7 days of delivery and we'll work with you. The item must be unworn, unaltered, and in original condition. For non-defective returns the customer is responsible for return shipping, and a refund is issued once we receive and inspect the item.

Exchanges

We accept exchanges within 7 days of delivery for items in original, unworn condition. If a size or detail isn't right, reach out and we'll arrange an exchange or a remake. Because our pieces are made to order, we'll confirm timing and any difference in price before proceeding.

How to start a return or exchange

1. Email us at churchembroider@gmail.com within 7 days of delivery with your order number and a short description (and a photo, if there's a defect).
2. We'll reply with return instructions and the address.
3. Once we receive and inspect the item, we'll process your refund, exchange, or remake.

Refunds

Approved refunds are issued to the original payment method, normally within a few business days of our receiving the returned item. You'll get an email confirmation when the refund is sent.